Refund and Returns Policy

Return Policy for Ambianu Biocare

At Ambianu Biocare, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your order, we’re here to help. Please read our return policy below for detailed information.

1. Eligibility for Returns:

Items must be returned within 30 days from the date of delivery.
The item must be unused, in its original packaging, and in the same condition as you received it.
Some items are non-returnable for hygiene and safety reasons, such as personal care products, supplements, and opened skincare items.

2. Return Process:

To initiate a return, please contact our customer support team at [insert email/phone number].
Provide your order number, reason for return, and a photo of the item if applicable.
Once your return request is approved, we will provide you with the return shipping address.

3. Shipping Costs:

Customers are responsible for paying the shipping costs for returning the item unless the product received is damaged or defective.
Shipping costs are non-refundable.

4. Damaged or Defective Items:

If you receive a damaged or defective item, please notify us within 48 hours of receiving the order.
We will provide a full refund or replacement after verifying the damage or defect.

5. Refunds:

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days.

6. Exchanges:

If you wish to exchange a product, please contact us with the details. Exchanges are subject to product availability and are handled on a case-by-case basis.